Show of hands: Who thinks the best site on the Web is maintained by the federal government?
By one measure, a well-established gauge of user satisfaction, the government actually beats out many of the top business sites on the Web, including perennial consumer favorites Amazon, Expedia and Google.
“Government leaders are doing a good job in the digital channel,” says Dave Lewan, vice president at the research firm ForeSee and the author of a new report measuring customer satisfaction with federal websites. “This is one area that should be highlighted. And the effort that’s been put in, it’s paying off, but expectations are only getting higher.”
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