The quality focus and assurance program ensures development and implementation of effective quality management practices and standards. These standards and practices are not static but they get continuously evolved through monitoring, training, and analysis.
We at PJ Web Technologies define quality with customer satisfaction. All our practices and procedures are designed and implemented keeping the end consumer in mind. Our measure of quality is the degree to which we are able to deliver as per the customer’s requirements.
We believe in the fact that quality pay in the end, so most of our businesses are repeat business with 65% repeat business and larger proportion of our business is through positive word of mouth from our satisfied customers.
We understand that quality is a continuous process and therefore we have adopted the following continuous quality improvement model:-